Returns & Exchanges
At Medik8, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return policy for products purchased directly from our site. Items must be returned in their original packaging and in a lightly used or unused condition to qualify for a full refund.
Initiate Your Return
Log into your Medik8 account and visit the order history section to select the items you wish to return and receive your unique return authorization number.
Package Your Items
Carefully pack the products in their original boxes to prevent damage during transit, ensuring the return authorization number is clearly included inside the parcel.
Ship to Our Warehouse
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing